Legal · Booking

Refund & Cancellation Policy

This policy sets out how deposits, cancellations and transfers work for trips booked with Beyond The Valley. It should be read alongside our full Terms & Conditions.

01

Deposits & Payment Schedule

  • A 25% deposit per person is required to secure your spot.*
  • The final balance is due 60 days before your Trip Start Date.
  • Full payment is due at the time of booking for trips starting 60 days or less from the date of booking.

*Final acceptance of any participant is subject to receipt and review of all required forms, documents, and payment.

02

Cancellation by Beyond The Valley

  • We reserve the right to cancel any trip because of internal reasons, including but not limited to inadequate signups, loss of staff due to injury or illness, and significant damage/loss of inventory.
  • If we cancel a trip for internal reasons, a refund of the total amount paid will be given, including the deposit. We are not responsible for additional expenses incurred by preparing for the trip (for example, non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
  • If a trip or reservation is cancelled due to circumstances beyond our control, including but not limited to public land closures, civil unrest, public health emergencies, and natural disasters, a refund of the total amount paid will be given, including the deposit.
03

Cancellation by the Client

If you cancel or leave a trip for any reason, the following refund tiers apply:

TimingRefund
60+ days before the trip startFull refund minus $50 per person
59-30 days before the trip startRefund of 50% of the trip cost
Less than 30 days before the trip start, or once the trip has begunNo refund, trip credit, or transfer of payments
04

Transfers

If you transfer from one trip to another, there may be transfer fees resulting from any permit or lodging deposits made on your behalf. Otherwise:

  • More than 60 days before the trip start date: transfer with no associated fees.
  • Between 59 and 30 days before the trip start date: a $50 per person transfer fee PLUS the cost of any non-refundable lodging, campground, or permitting fees paid by BTV.
  • Less than 30 days before the trip start date: regular cancellation and refund policies will apply.
05

How to Request a Refund

To request a refund or a transfer, write to us at info@btvadventures.com with your booking reference. Refunds are processed to the original payment method as quickly as possible after we confirm your request in writing.

We strongly recommend that all guests take out travel insurance to cover unforeseen changes to their travel plans. For the full contractual terms governing bookings, please see our Terms & Conditions.

Need Help?

Talk to us about a refund or transfer.

Write to Beyond The Valley, 1st Floor, 255-MB, Phase 6/C DHA, Lahore, Pakistan, with your booking reference.