Beyond The Valley is committed to maintaining the privacy of the personal information that you provide to us. We believe your private details should be kept just that, and when you share personal information with us, we make all reasonable endeavours to keep your details secure and confidential.
While information is the cornerstone of our ability to provide superior service, our most important asset is our client's trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for everyone at Beyond The Valley.
We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
We will limit the collection and use of customer information to the minimum required to deliver superior service, including advising our customers about our products, services and other opportunities, and administering our business.
We will permit only authorised employees, trained in handling customer information properly, to access that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
We will not reveal customer information to any external organisation unless we have previously informed the customer in disclosures or agreements, or are required by law.
Whenever we hire other organisations to provide support services, we will require them to conform to our privacy standards and allow us to audit them for compliance.
We will attempt to keep customer files complete, up-to-date and accurate. We will tell our customers how and where to conveniently access their information (except when prohibited by law) and how to notify us about errors, which we will promptly correct.
When you book a trip with Beyond The Valley, and at other times, we may collect personally identifiable information from you that may include your personal information, contact details, addresses, documents required for permits, food choices, health information and special interests.
We collect your personal information:
We may use information in the following ways:
The personally identifiable information we collect about you is stored in limited-access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
We may change this Privacy Policy from time to time. We will share any changes with our valuable clients.
To request a copy of your information, correct it, or ask a question about this policy, write to Beyond The Valley, 1st Floor, 255-MB, Phase 6/C DHA, Lahore, Pakistan.